In effort to do our part to keep you, our employees, and our communities healthy; we will be available for full-service banking at our branch drive up lanes from 10 AM to 4 PM, Monday through Friday and 9 AM to 1 PM on Saturday. During these times, our lobbies will be available, by appointment, for clients that need to access their safe deposit boxes or other services. Know that during appointments, we will be adhering to CDC recommendations as it relates to best practices for social interactions during this time. This will allow us to practice social distancing as your health, along with the health of our employees and communities, are paramount. To review a full list of branches hours, please visit our locations page.

We want you to know we are open and here for you during these challenging times. Regardless of what changes are to come, our plan is to help you and our communities.

The health and safety of our clients and employees, as well as our communities, is one of our top priorities. With that in mind, we want to share what precautions we are currently taking as it relates to the novel coronavirus (COVID-19).

  • Placed extra cleaning items and hand sanitizer within our locations for the usage of our clients and employees.
  • Increased our frequency of branch cleanings.
  • Provided our employees with reminders on how to stay healthy and safe.
  • Encouraged them to stay at home and contact a doctor if they are not feeling well.

As always, our aim is to make banking as easy and efficient as possible for you regardless of the situation and have contingency plans in place to prevent service disruptions. We are open for business but we understand you may prefer other methods of banking during this time. We encourage you to use our online banking and mobile app tools. Among the helpful features found on our app, you can remote deposit checks as well as send money using Zelle® .

We are committed to assisting you if you’re experiencing financial hardships due to this situation. Please contact us to navigate the potential impact it may be causing on your personal and business finances. Click here to learn more about the Paycheck Protection Program under the CARES Act.

Unfortunately, malicious actors who launch cyber attacks will look to take advantage of this situation and we encourage you to have a heightened sense of awareness regarding your online security. To learn about possible attacks and how to safeguard yourself, click here to read our article on How to Protect Your Financial Information and Identity.

As we monitor the situation, we will continue taking proper precautions as outlined in our policies and will adjust our actions based on recommendations from the Illinois Department of Public Health (IDPH), the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and additional local and government health organizations.

We appreciate your understanding during this time as we continue to keep your health and safety, along with the well-being of our employees and communities, in mind. If you have any questions, please call us at 630.570.7730 or live chat with one of our colleagues using our our chat feature in the bottom right hand corner of our website.

Stay healthy and safe.

Republic Bank of Chicago

Frequently Asked Questions

  • Due to social distancing, Republic Bank of Chicago has updated their branch hours. What should I do if cannot visit during these new hours to get cash and conduct transactions?

    With our online and mobile banking, as well as our network of thousands of surcharge free ATMs, we have the tools to help you conduct transactions. Our online banking service allows for electronic bill play while our mobile app can remote deposit a check to your bank account. In addition, you may want to consider signing up for direct deposit so that your paycheck, public benefits payments, or other payments that you receive checks for go directly into your bank account.
    If you have additional questions or needs, contact us. You can either call your banker or our call center at 630.570.7730. If you’d prefer, you may also contact us by starting a new Live Chat on our website with one of our colleagues or by emailing Support@republicEbank.com. We are here to help and will do our best to accommodate your requests.

  • Have there been changes to the FDIC insurance?

    Republic Bank of Chicago is a member of the Federal Deposit Insurance Corporation (FDIC) and your money is insured by the FDIC. Your deposits will continue to be protected up to at least $250,000. If you have any questions regarding this, please call us at 630.570.7730.

  • Is there anyone I can speak with if I have detailed questions about my FDIC deposit insurance coverage?

    Yes. The FDIC has a team of subject matter experts available to answer your questions. Please call 1-877-ASK-FDIC (1-877-275-3342) and ask to speak to a Deposit Insurance Subject Matter Expert between 8:30AM- 5:00PM Monday-Friday.
    If you prefer, you can also contact the FDIC in writing through our FDIC Deposit Insurance Form via the FDIC Information and Support Center at: https://ask.fdic.gov/fdicinformationandsupportcenter/s/.

  • I have deposits that I think may exceed the FDIC’s deposit insurance limits. What should I do?

    At https://www.fdic.gov/deposit/ , the FDIC has a number of deposit insurance resources to help you determine your deposit insurance coverage. A key tool for determining deposit insurance coverage is the Electronic Deposit Insurance Estimator (EDIE), which is available at https://edie.fdic.gov/ . In addition, the FDIC website has a wide range of other links that can help you determine your deposit insurance coverage.
    The FDIC also has a team of subject matter experts available to answer your questions. Please call 1-877-ASK-FDIC (1-877-275-3342) and ask to speak to a Deposit Insurance Subject Matter Expert between 8:30AM- 5:00PM Monday-Friday.
    If you prefer, you can also contact the FDIC in writing through our FDIC Deposit Insurance Form via the FDIC Information and Support Center at: https://ask.fdic.gov/fdicinformationandsupportcenter/s/.

  • Will there be enough cash during a pandemic? Do I need to keep large amounts of cash in my possession to protect myself in case there is not enough cash available in the future?

    The Federal Reserve System has and will continue to meet the currency needs of banking customers. Be assured that sufficient resources are available to handle customer needs. Consumers are encouraged to continue to conduct transactions as they normally would. Credit and debit cards and other payment systems will operate as normal.
    Keep in mind, the safest place for your money is inside an FDIC-insured bank. Having significant sums of cash to fund more than your normal activities might seem like a good idea, but cash is also subject to loss or could make you a target for theft. Republic Bank of Chicago will continue to ensure our customers have access to funds either directly or electronically, and as an FDIC-insured bank, your funds are protected by the FDIC. Since 1933, no depositor has ever lost a penny of FDIC insured funds.

  • I am no longer working due to COVID-19 and don’t have the income to live on and meet my payments. If I miss some loan payments, how will this affect my credit? Will I be charged late fees?

    We are committed to assisting you if you’re experiencing financial hardships due to this situation. Please contact us to navigate the potential impact it may be causing on your personal and business finances. We also suggest that you do the following:

    • Immediately contact your creditors if you do not think you can pay your bills or make credit card or loan payments on time. Paying your debts late or not at all can result in penalties, interest charges, and damage to your credit score. Your creditors should be able to work with you on a solution, but it is important to contact them as soon as possible and explain your situation.
    • If you have additional concerns or a complaint with a business be proactive. First, contact the firm directly. If that does not produce the desired results, you may contact the appropriate federal or state regulatory agency for help or guidance.
  • I’ve been relocated due to COVID-19. I am not near a Republic Bank of Chicago location, will local banks cash my checks if I’m not a customer of that bank?

    If you are relocated, Republic Bank of Chicago can still accept your remote deposits via our mobile app and via direct deposits if that is option for you. To learn more about these services or for additional help, please contact us at 630.570.7730.

  • I’m concerned about ATM fees increasing as I don’t have access to my bank’s ATM network but need cash due to COVID-19 related issues. Who do I contact regarding this concern?

    As a Republic Bank of Chicago client, you have access to thousands of surcharge free ATMs nationwide. Click here to find one close to you. Additionally, Republic Bank of Chicago does not charge foreign ATM fees which means if you must visit an ATM outside of our network, that ATM may charge you an additional fee but Republic Bank of Chicago will not.

  • I need to withdraw money from my certificate of deposit to help pay for unexpected expenses as a result of COVID-19. Will Republic Bank of Chicago let me withdraw my money without penalty?

    Contact us directly, at 630.570.7730, to discuss your needs.

  • I didn’t receive my direct deposit. What should I do?

    Contact your employer or the organization you’re expecting the direct deposit from to ensure that payroll operations are functioning as normal and to verify that funds were sent to the correct account. Additionally, ask when they are scheduled to be deposited into your account. If those operations are working properly, please reach out to us to discuss this at 630.570.7730.

  • There are unauthorized charges on my debit card. What should I do?

    Contact us immediately if you believe you have unauthorized changes at 630.570.7730. It is important to provide information regarding the disputed transactions no later than 60 days after the bank sent the first statement containing the disputed charges. The bank has 90 days to investigate and resolve the dispute. For more information about card disputes resolution procedures, see: https://www.fdic.gov/consumers/assistance/protection/errorresolution.html

  • What steps can I take to prevent identity theft and what can I do if someone steals my identity?

    If you feel ID theft is a concern, or have reason to believe you may be a victim of ID theft, you may place a “fraud alert” on your credit file, by contacting the fraud department at one of the three major credit bureaus for which contact information appears below:

    You only need to notify one credit bureau. The one that processes your fraud alert will notify the other two. Those two then must place fraud alerts in your file.
    Placing a “fraud alert” on your credit file can help prevent a thief from opening new accounts or making changes to your existing accounts. Be aware, however, that placing an alert on your credit file also may prevent you from opening an account unless the bank can contact you and positively confirm your identity and that you are applying for credit.

    In addition, people who think their personal information has been misused should contact the local police. They also can contact and file a complaint with the Federal Trade Commission by phone at 877-IDTHEFT or 1-877-438-4338 or TDD 1-866-653-4261 or at www.identitytheft.gov/.

    As always, protect your Social Security number, bank account and credit card numbers, and other personal information, especially in response to unsolicited requests from strangers. Fraudsters may try to trick you into divulging personal information, or they may steal sensitive mail or documents from homes and offices.
    To learn more about safeguarding your information, read our article How to Protect Your Financial Information and Identity https://republicebank.com/protectyourself/

  • How can I protect against fraud or scams?

    Understand that some people may take advantage of COVID-19 by using fraudulent websites, phone calls, emails, and text messages claiming to offer “help” but may be trying to trick people into providing Social Security numbers, bank account numbers, and other valuable details. Do not divulge your bank or credit card numbers or other personal information over the phone or by email unless you initiated the conversation with the other party and you know that it is a reputable organization. In addition, you should be cautious about online solicitations. Be on guard against imposters who contact you claiming to be government employees or volunteers and who ask for personal financial information or money. Reject offers to cash a check for someone in exchange for a fee, even if the bank makes the funds available to you right away, as it may later turn out that the check was fraudulent.

    To learn more about safeguarding your information, read our article How to Protect Your Financial Information and Identity.

  • I would like to send money to a relative or friend affected by COVID-19. How do I wire money to or from an institution?

    We would be happy to help you set-up a wire or transfer. You may be able to perform this action by utilizing our mobile app’s Zelle® feature to send money within minutes*. Contact us at 630.570.7730 to discuss the best solution for your needs.

    1Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle. 2Must have a bank account in the U.S. to use Zelle. 3In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already enrolled with Zelle. 4 Mobile carrier fees may apply. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Copyright © 2019 Republic Bank of Chicago. All rights reserved.

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